Hazrat Mufti Mahmood Hasan Gangohi (rahmatullahi ‘alaihi) said:

People understand good character to mean being friendly and speaking politely even though the person may harbour enmity for others.

The statement of Moulana Rasheed Ahmad Gangohi (rahimahullah) is quoted in Al-Kowkab-ud-Durri where he says: “Khulq (good character) is to interact with others in such a manner that Allah Ta‘ala and the creation of Allah Ta‘ala become pleased.”

How could Allah Ta‘ala ever be pleased if someone speaks politely but harbours enmity? How can others be pleased if they learn that this person has enmity for people? (Malfoozaat of Faqeehul Ummat, vol. 1, pg. 408)